Terms of service
TERMS & CONDITIONS
Overview
trame-lab.com – owned by Trame - and related product and services are made available to you in accordance with the following Terms & Conditions. Accessing and using the website trame-lab.com you accept all terms, conditions, policies and notices stated here.
Please read them carefully before placing an order.
Throughout the site and the current document, the terms “we”, “us” and “our” refer to Trame.
We periodically make amendments to these Terms and to the information contained in our website, so we advise you to check back often and before every purchase. Your rights shall remain unaffected by these Terms & Conditions. You agree that it is your responsibility to monitor changes to our site.
Any new features or tools which are added to the current store shall also be subject to the Terms & Conditions. This will be the most current version of the Terms & Condition. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes.
The website and the store are hosted by Wix.com, such as the payments are managed by Wix Payments and Paypal.
By agreeing to these Terms, you state that you are at least the minimum age in your state/province of residence for purchasing our products.
You may not use our products, images, texts and every other element for any unauthorized or illegal purpose, including but not limited to copyright laws. Using trame-lab.com you agree not to reproduce, duplicate, copy, resell or exploit any product and any portion of the website without our express written permission.
We reserve the right to refuse or cancel a placed order for any reason at any time. In the very rare event this happen, we will contact you for a full refund, unless you are in a debtor position toward us.
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
Order: placing and acceptance.
An order is considered placed as soon as the payments for the item selected (placed in the cart) is successfully executed.
Once an order is placed you will receive a confirmation with your order’s details. This is an acknowledgement of your details and is not a confirmation of your order. A contract between you and Trame is confirmed once you receive an email with your tracking information. We reserve the right not to accept your order – also if it’s placed - if the item is out of stock or if we are unable to obtain authorization or any other issue with the payment.
Availability
All orders are subject to availability and confirmation of the order price. We will promptly update the availability of the items in stock, in order to reduce the number of the non confirmed orders. If there is at least one item in your order that is not available we will contact you offering the refund of the paid item/items not available, proceeding with the partial order with the available items. If all the items that you order are not available for any reason (for example because out of stock) will try to contact you or we will cancel these within 72 hours and you will receive a full refund.
Pricing
Prices anda transaction are in EURO (€) currency and VAT included.
We try to be more accurate than ever with the prices, but there may be cases where errors occur. If we discover an error in the price of any products that you have ordered, we will contact you of this as soon as possible informing you of what we discover and give you the choice of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, your order will be treated as cancelled; if we cancel and you have already paid for the products, you will receive a full refund.
Payment
On our website you can pay by credit/debit card or PayPal. If you choose to pay using PayPal you could be redirected to the PayPal log in website; before the payments PayPal will show you the total amount before clicking ‘Pay Now’. After the transation - if completed and successfull – you will return to our website.
If you choose to pay by card we accept Visa, Master Card, American Express, ChinaUnionPay, JCB, Diners, Discover, Electron, Maestro. If you prefere, you could pay using two of the most used platform for payments: Google Pay and Apple Pay: in this way you do not need to insert card informations if you already saved it in the digital wallet you are using.
All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment, we will not be able to ship the order, neither we will be liable for any delay or non-delivery of your order. We also reserve the right to cancel your order.
All transactions on this website are processed using Paypal and Wix payments. If you have any questions please contact us at info@trame-lab.com
Shipping
We ship to Italy and omst of the EU zone. The country list is below. The shipping cost will be calculated automatically in the cart when you check-out and could change for different locations. We will ensure a free economy shipping for Italy - where Trame is based – and a free international shipping above a certain price that could change in any moment. You could check the shipping cost simulating an order.
Unless otherwise indicated un www.trame-lab.com, we aim to dispatch all placed orders within 7 working days subject to production, credit clearance and address verification. Our shipping are insured from our lab until your address; when the package is delivered to the provided address the responsibility for the item/items passes to you.
The tracking information will be sent to you via email once the shipping starts. If you don’t receive the tracking information, please email info@trame-lab.com. Trame is not responsible for lost/stolen parcels. We will ask a telephone number to ensure that your order reaches you as quickly as possible. Trame i salso not responsible for any delays on shipping times due to your postal code. Any orders shipped that cannot be delivered will be returned to us; we are not responsible for a non-delivered order, so please, check the information for the shipping. When the order come back to our lab, the customer will pay the costs for a second delivery. We cannot take responsibility for every event not depending on us, included but not limited to delays due to customs clearance or payment transaction.
During our sale and most busy periods deliveries can take longer, but we will try our best to stay in the shipping window of the working days indicated above. If duties or other taxes are claimed from your country, we will not cover it, they are in the full responsibility of the receiver/customer.
List of destinations: Austria, Belgium, Croatia, Republic of Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Slovenia, Spain and Sweden.
The above list is constantly updatet. Please check the list so you can be sure if your country is in the list.
Returns Policy
We will accept every item in the same conditions we delivered: brand new, unworn, unwashed, unaltered. The return period is 14 days starting from the day you receive the order, adopting European legislation for online sales (DIRECTIVE 2011/83/EU and DIRECTIVE 97/7/EC).
To process a return, send us an email at info@trame-lab.com: you will be guided through the return procedure.
We will refund the full purhcase price including all charges incurred at the time of placing the order. We will not be covering the shipping costs of the return.
The package should come back in the same conditions in which it left the laboratory, including all free gifts you find inside the packaging. If there are missing items or one of the above conditions is not respected, we reserve the right not to accept the return.
Once the package is back in our lab, as soon as we validate the conditions of the item, the refund will be successful.
Liability
We will not be liable in contract, tort, negligence or otherwise for any loss or damage whatsoever in any way connected with your use of the website, neither any of the employees, suppliers or other representatives.
You agree fully to indemnify us and/or the aggrieved part from and against all liabilities against every possible inconvienient such as all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the conditions by you or any other liabilities arising out of your use of this website.
We reserve the right to ban you and terminate your use of the website immediately if we consider that you have breached these terms and conditions.
Rights
This website is owned and operated by Trame di V.C.. All content including pictures, designs, logos, photographs, written and other materials on our website could be used only by Trame di V.C.. All worldwide rights are reserved. This site and its contents may only be used for personal non-commercial use. Any reproduction in whole or in part of our website is strictly forbidden without our prior written permission.
trame-lab.com – Trame di V.C.
Via Santa Maria in Duno 9/2
40010 Bentivoglio (BO)
VAT:IT01908510702